Where’s my paycheck? Wells Fargo customers say direct deposits not showing up after outage

Article via USAToday

Social media users said Friday they were having trouble seeing paychecks and direct deposits in their Wells Fargo online and mobile banking accounts a day after the bank suffered a major outage.

Widespread technical difficulties hit Wells Fargo’s online banking and mobile app Thursday following a power shutdown caused after smoke was detected at a data center in Shoreview, Minn. The outage was “not due to any cybersecurity event,” the bank said.

By late Thursday, Wells Fargo said in a statement that ATM services had been restored and mobile and online banking were “operational” with the exception of some features, like consumer credit card and mortgage balances.

Wells Fargo did not immediately respond to a request for comment about the issues Friday. 

However, some customers reported direct deposit paychecks were not appearing in their accounts early Friday.

“My check is not in my account #WellsFargo,” Twitter user @_MinaDan wrote.

“Wait did i not get my direct deposit bc Wells Fargo is garbage,” Twitter user @unfortunvteF wrote.

Some Twitter users said calling 1 (800) 869-3557 provided a correct, updated balance. However, others reported they had trouble getting through to Wells Fargo customer service.

“Alright @WellsFargo once your ‘contained issue’ is resolved I will be moving every account I have at Wells Fargo elsewhere. A mason jar in the backyard seems like a much better option at this time. #DontFWithMyMoney,” Twitter user @ILoveMyRicky10 wrote.